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Michael Hannigan
Michael Hannigan, Technician
Category: TV
Satisfied Customers: 11187
Experience:  25+ Years Experience in Computers and Electronics
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We received a firmware patch MERGE_3393 today by email to

Customer Question

We received a firmware patch MERGE_3393 today by email to fix color and other issues. When we installed it, the tv came back on but now the screen is upsidedown.
RCA LED58G45R 58" 1080p
Serial #5513 LE58G45 AI05290
Can you help with this?
Submitted: 10 months ago.
Category: TV
Customer: replied 10 months ago.
OrderID: 15955634-563....problem is fixed
Expert:  Michael Hannigan replied 10 months ago.

Hello. My name is Michael. I can help you with your question if you still need assistance.

Expert:  Michael Hannigan replied 10 months ago.

In the picture setup, there is an option to "flip" the image. The reason is in case you are mounting it from a ceiling.

If you don't see it on the setup menu, let me know and I can help you get into the service menu to correct it. We would do that as a last resort since there is a lot in the service menu that can cause irreversible damage. Let me know how you would like to proceed.

Mike

Customer: replied 10 months ago.
I wrote to you at 7:17 and said that the problem was fixed, and yet you still answered me and I was charged for it.
Can I get a $23.00 refund since I did contact you stating the problem was fixed?
Expert:  Michael Hannigan replied 10 months ago.

I will submit your question for refund. I apologize, but I had not seen a message to that effect.

Mike