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Hello. My name is Michael. I can help you with your question if you still need assistance.
In the picture setup, there is an option to "flip" the image. The reason is in case you are mounting it from a ceiling.
If you don't see it on the setup menu, let me know and I can help you get into the service menu to correct it. We would do that as a last resort since there is a lot in the service menu that can cause irreversible damage. Let me know how you would like to proceed.
I will submit your question for refund. I apologize, but I had not seen a message to that effect.