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This means that a clerk is not assigned to the register at the moment.
Normally, a clerk is assigned to the register even if they never "log out".
The ER-A520 requires a cashier to be assigned prior to operational item entries. The ER-A530 enforces that a server must enter their code into the register. Depending on register settings, it is possible to keep the same cashier/server code assigned when the same cashier/server is to be used for all transactions within a set period. If you look at a recent receipt, you will see the cashier number in the upper right corner.
Enter the cashier/server code and press cashier or server button.