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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My 50 inch sanyo tv
, the bar is black. about 3 inches

Customer Question

Customer: my 50 inch sanyo tv
JA: Thanks. Can you give me any more details about your issue?
Customer: the bar is black. about 3 inches think. tried picture settings. thick
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Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

I will need the model number please of the set found on the back of the set please?

Does the bar go from top to bottom of the set or stop half way?

Anthony

Customer: replied 1 year ago.
All the way across the bottom. Model number; AVE 504.
Expert:  Anthony_Infotech replied 1 year ago.

Sorry that is not the model number please have another look thank you this is important

Customer: replied 1 year ago.
Try j80612069.
Lot 154945. XHT 080288
Expert:  Anthony_Infotech replied 1 year ago.

No you are missing it please re-check

Customer: replied 1 year ago.
Ph50hv31
Expert:  Anthony_Infotech replied 1 year ago.

I think that is it but its still not correct please have another look

Customer: replied 1 year ago.
I have sent every number on the back of the TV. I have checked many times. Maybe we should cancel this. Thanks for your trouble.
Expert:  Anthony_Infotech replied 1 year ago.

As I said that IS it but you have the numbers or letters wrong!I cant do anything if you do not supply this info

Customer: replied 1 year ago.
I do understand but have re-checked the numbers multiple times. Sorry. Just cancel it please.
Expert:  Anthony_Infotech replied 1 year ago.

I can assure you its not correct but is likely to be the number

Customer: replied 1 year ago.
AVP 504. .sorry the number is ***** If this doesn't work, tittle only number that was wrong.
Customer: replied 1 year ago.
Did this latest number I sent you help. If not, there are definitely not more numbers on the TV apart from the ones so that I have already supplied. I have re-checked all the numbers that I have sent, so I can't do any more. Not your fault of course. Ron.
Expert:  hongkongpom replied 1 year ago.

Hello here is the manual for your TV

If you press the menu button on the TV does the black line cover the menu or is the menu behind the line please?

How old is the TV please?

Customer: replied 1 year ago.
The menu appears in the middle of the screen so it isn't affected by the black bar along the bottom of the screen. Sorry, can't really say how old it is
It was given to me.
Expert:  hongkongpom replied 1 year ago.

Thank you, ***** ***** that you see this black line no matter what you're watching on the TV?

Customer: replied 1 year ago.
Expert:  Jack replied 1 year ago.

Hi , I`m Jack , different tech.
Perhaps I can help you with this problem , let me know when you`re ready ?