Facing TV Problems? Ask a TV Technician.
Hi Irwin and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, is the TV directly connected to an antenna or cable feed? Or is there a cable box or even a satellite receiver?
Appreciate your post back; so there is no cable box in your condo unit and the Samsung TV is directly connected to the the condo complex's cable TV system?
Have you tried the CC button of the original remote?
Please confirm; there is a cable box, a DC60XN?
Since there is no CC button on the remote, then presumably the remote in use is for the cable box and not the Samsung's original.
Have you tried the MUTE button of the DC60XN's remote?
Which remote are you using then please?
Are you able to enable the Closed Caption feature of the DC60XN using the remote's MENU button ?
As posted above; "...Are you able to enable the Closed Caption feature of the DC60XN using the remote's MENU button ?..."
The CC button posted earlier is if using the original Samsung remote.
The DC60X?'s remote does not have a CC button but it does have a MENU button. This is the button posted earlier to use to configure the Closed Caption (CC) to be enabled/turned ON.
Have you tried this MENU button please? If yes, were you able to go to "Closed Captioning" feature? ...and then set it to "On"