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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Problem: Audio and Video go out (off) and will return to

Customer Question

Problem:
Audio and Video go out (off) and will return to normal after different periods of time.
What might be causing the trouble
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having. In other cases, these things do require additional parts to fix. But I can help you with that as well.

What is the Brand and Model of the device you're asking about here?

Customer: replied 1 year ago.
JVC Model N-55D500
Customer: replied 1 year ago.
D-SERIES
Expert:  Aric replied 1 year ago.

Thank you. It appears either this set is very old, or the model number off of the back of the TV is slightly off. Can you double check that model and also tell me roughly how old the set is please?

Customer: replied 1 year ago.
OLD ...no idea of manufacturing date
Expert:  Aric replied 1 year ago.

Perhaps is it a JVC "NV-55D500"?

Expert:  Aric replied 1 year ago.

Specifically with the "V"?

Customer: replied 1 year ago.
correct with a "V"NV-55D500
Expert:  Aric replied 1 year ago.

Ah, thank you. Now I found it. It's a 55" JVC rear projection TV.

Now please let me know what is connected to the set (cable/SAT box, DVD, etc.) and if the set loses AV signal regardless of what source you select.

Also when it loses signal, if you grab the original JVC remote and press MENU will the MENU display on the screen please?

Customer: replied 1 year ago.
Do not have JVC remote ...only shaw control
Expert:  Aric replied 1 year ago.

Then go to the TV itself and press MENU when the screen goes black- does the MENU display?

I also asked another question trying to get to the root of your problem, here:

Now please let me know what is connected to the set (cable/SAT box, DVD, etc.) and if the set loses AV signal regardless of what source you select.

Customer: replied 1 year ago.
Menu displays when menu pressed ..yes
Expert:  Aric replied 1 year ago.

Just to make sure we're on the same page- when the screen goes black, the MENU will still display?

Customer: replied 1 year ago.
Expert:  Aric replied 1 year ago.

Okay, this generally means the root cause is the "Source"- meaning your cable box, or the connecting cable to the TV. I asked a couple of times about other sources, and you didn't reply. So, I need to know again- do you have a DVD player or ANY other device you can test on the TV to see if the same issue occurs outside of the Cable Box?

Customer: replied 1 year ago.
Not sure how to test
Expert:  Aric replied 1 year ago.

Do you have anything else connected to the TV besides the cable box?

Customer: replied 1 year ago.
Amp and DVD
Expert:  Aric replied 1 year ago.

So play a DVD and let me know if the screen goes blank.

That's all I'm asking.

Customer: replied 1 year ago.
DVD will not display on TV screen
Customer: replied 1 year ago.
Please cancel my request.Unable to solve issue.Thanks
Expert:  Aric replied 1 year ago.

I don't handle cancelling, or billing, etc. - I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. I'm simply an AV technician. I have opted out and am no longer involved in the dialog here.