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Hello, I see what you have for equipment, but I don't see a question posted here. Can you please elaborate on what you're looking for help with?
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. I'm simply an AV technician.
If you're not interested in any further assistance with this problem, you can self-refund by simply checking the HELP link below, or contacting Customer Service from the Home Page. I am no longer involved in the dialogue.