Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Barbara.
Does this happen with all sources/inputs?Can you see the vizio on screen menu at all?
I'm sorry I missed you. Please give me an opportunity to respond. When you continue sending multiple replies like this, you get lost in the queue and I don't get any of them timely.
To continue, I need you to test one more thing from me - hold a flashlight to the screen and tell me if you can make out any image/menu that way at all?