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Hi , I`m Jack Perhaps I can help you with this problem but first could you please let me know when you see this reply ?
What is connected to this tv ?Cable box,satellite,dvd,games etc. ?
O.k then how do you mean you can get only one channel ??
How do you change the channels ?
That cable box has its own remote , what happens when you use it to change the channels ?
glad to hear that .
Happy tv and let me know if you have questions later on