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Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
OK, could you please provide me model number of your TV and enable me to get related manual for troubleshooting purpose?
I'm sorry, TV model number is ***** I need to go offline now so let me repost this question to all experts and hopefully some one will soon respond to assist you.