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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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What happen when the color of the tv is tinted grayish and

Customer Question

what happen when the color of the tv is tinted grayish white and the picture and the numbers are still there but it is all in black and white
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Customer: replied 11 months ago.
number two there it ony a hdmi cored hock up from a xbox one
Expert:  Shahid replied 11 months ago.

OK, could you please provide me model number of your TV and enable me to get related manual for troubleshooting purpose?

Customer: replied 11 months ago.
her is the scerial number B001T9N0DU
Customer: replied 11 months ago.
will that number work for you
Expert:  Shahid replied 11 months ago.

I'm sorry, TV model number is ***** I need to go offline now so let me repost this question to all experts and hopefully some one will soon respond to assist you.

Thanks.

Customer: replied 11 months ago.
ok