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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41972
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I was given a Panasonic LDC TV, Model TC-26LX20, "Viera" to

Customer Question

I was given a Panasonic LDC TV, Model TC-26LX20, "Viera" to replace my old analog Sanyo TV. I do not have cable/disc TV or an outside antenna. Since HDTV came out years ago, I connected through an RCA DTV receiver, and I have used a tabletop antenna. Service hasn't been optimum, but adequate for me. With this "new" TV, I disconnected the UHF connection from the Sanyo and attached it to the Viera. As this was the only thing connecting directly to the Sanyo, I assumed this would be the same for the Viera. Now all I get, however, is static. Can you help?
Submitted: 11 months ago.
Category: TV
Expert:  Jack replied 11 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first a question ;

That RCA converter box , does it have audio/video outputs beside that vhf cable ?

Expert:  Jack replied 11 months ago.

What you call your RCA DTV receiver , does it have a model number ?

Customer: replied 11 months ago.
plug into VCR/DVD player
Customer: replied 11 months ago.
DTA800B1L
Expert:  Jack replied 11 months ago.

Sorry haven't had time to pull out the manual for this tv but that DVD/VCR is that an input on the tv ?

Why do you want to do the PROGRAM CH ?

Expert:  Jack replied 11 months ago.

Thanks , give me a minute please

Expert:  Jack replied 11 months ago.

Is this the tv`s correct model number , TC-26LX20 ??

If so , I cannot see hdmi inputs on it like you mentioned aboved .

Nt that we would be using it but it would be nice for me if I could work with the correct model number

Customer: replied 11 months ago.
Operating instruction is for TC26LX20 TC32LX20, not sure which this is.
Customer: replied 11 months ago.
This is straight out of the box.
Expert:  Jack replied 11 months ago.

Yes I got that but that model does NOT have a HDMI input so it cannot give you that choice when you press the tv /video button

Customer: replied 11 months ago.
OK, I'm old school, so I don't know what HDMI means.
Expert:  Jack replied 11 months ago.

In any case your rca does not have hdmi , only coaxial out and the rca audio/video .

From what you were saying about the vhf cable you are using coaxial , do you happen to have an audio/video (red/white/yellow) cable ?

Customer: replied 11 months ago.
Cables connected to back of RCA are red, white, yellow
Customer: replied 11 months ago.
Are you suggesting that I no longer need RCA, that I plug those cables directly into Viera?
Expert:  Jack replied 11 months ago.

O.k and where are they on the tv ?

Customer: replied 11 months ago.
The only thing connected to TV is the coaxial and power source.
Expert:  Jack replied 11 months ago.

I have no idea what you are saying here you mentioned dvd/vcr and now viera which is the brand of the tv but I can show you what you need to do .

Here is a picture of how you need to connect your DTV box and tv , click the link below;

https://www.dropbox.com/s/oxsxgvamf7b160j/2016-01-08_2211.png?dl=0

By the way , if that link opens a login window popup then just close it with the upper corner X or the "no thanks . continue to view"
The picture is behind that .

Expert:  Jack replied 11 months ago.

You can discard the coaxial and use the INPUT 1 on the tv and that will be fine

Customer: replied 11 months ago.
OK, so Im just removing the old RCA device altogether since it apparently isn't needed with this new TV, right?
Expert:  Jack replied 11 months ago.

NO , you need to keep that box , this tv is not capable of picking up the digital channels alone , that's why I was showing you that connection between the box and tv

Customer: replied 11 months ago.
OK, so I leave the RCA connections as they are, then WHAT connects to the TV?
Expert:  Jack replied 11 months ago.

I wish that box brand was not RCA as it gets confused between the RCA cable and RCA box so from now on please lets call that RCA box the DTV box shall we ?

Now if you look at the link I gave you , I showed you where the DTV box connect into the tv using RCA red/white/yellow cables .

Expert:  Jack replied 11 months ago.

What does that mean leave the connection as they are , where ae they now anyway if not connected to the tv ???

Am I missing something here ?

Expert:  Jack replied 11 months ago.

You simply connect the output of the DTV box into INPUT 1 on the tv and you`re done , nothing could be simpler

Customer: replied 11 months ago.
Earlier I stated that I simply unplugged the coaxial from the old Sanyo and plugged into the new Panasonic. I did NOT remove any of the connection to the DTV box. So, what I mean is that, if I understand, you do not want me to disconnect any of the cables from the DTV.
Customer: replied 11 months ago.
Cables currently go from DTV to DVD player. (There were no cables from DVD to old Sanyo.)
Expert:  Jack replied 11 months ago.

Now the dvd player was never mentioned anywhere and hence the confusion here .

Expert:  Jack replied 11 months ago.

I`m sorry but i will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
DO NOT rate or it will hinder the repost .
Just stand by and someone should be with you shortly .

Expert:  Aric replied 11 months ago.

Hello, With this new TV you need to connect the antenna directly to the TV's coaxial Input then you need to run a full setup of the TV- meaning you have to select Antenna, and then run a Channel scan in order to get programming and no snowy screen.

Customer: replied 11 months ago.
Where do I select "antenna"?
Expert:  Aric replied 11 months ago.

Looking now.

Expert:  Aric replied 11 months ago.

Click the link below and scroll to page 22. Look where it says :

"Program Channels---> Mode: TV/Cable".

Click there and instead of Cable, you should be able to select Antenna.

Make sure you have the RCA DTV box disconnected and connect the antenna directly to the TV's antenna port (this is important).

Expert:  Aric replied 11 months ago.
Customer: replied 11 months ago.
When I select PROGRAM CH, nothing happens. It is highlighted yellow, but no response when I hit the central blue OK button.
Expert:  Aric replied 11 months ago.

Change over to ANT, did you do that yet? Did you remove the DTV box yet? Please elaborate on the rest of all that I've posted.

Customer: replied 11 months ago.
Clarification, Jack said NOT to disconnect DTV box. So I'll disconnect ALL cables from DTV and set aside, moving connection directly to TV?
Expert:  Aric replied 11 months ago.

I understand. Please scroll up to see all of MY replies- as I am working with you now.

Customer: replied 11 months ago.
Again, you want me to completely remove DTV box from the circuit, and go directly to TV? Yes or no.
Expert:  Aric replied 11 months ago.

Simply referring to the DTV box, connect the Antenna DIRECTLY to the TV's antenna jack as I've stated several times above.

Expert:  Aric replied 11 months ago.

You are then setting the TV to the TV Input and selecting Antenna, and running the program. The TV will not do this unless on the TV Input, and also the antenna connected directly to the TV. No DTV box,

Customer: replied 11 months ago.
I've moved the coaxial long ago. I'm just concerned about all the other 5 connections on the DTV (only)
Customer: replied 11 months ago.
correction, 4 connextions (5th was coaxial)
Expert:  Aric replied 11 months ago.

Remove the DTV box completely- you're not using it to view channels on the TV.

Customer: replied 11 months ago.
Got it!
Expert:  Aric replied 11 months ago.

Okay very cool. Run through the steps I posted above and then try to scan and let me know what happens.

Customer: replied 11 months ago.
Dumb question--so you want me to plug the cables that I unplugged from DTV into back of new TV?
Expert:  Aric replied 11 months ago.

Let's start over. What all do you have to connect to the TV? Is there a VCR/DVD player?

If so, what is the Brand and Mode of that player?

Also you have one other thing to connect to the TV- and that is an Antenna correct?

Customer: replied 11 months ago.
Go Video VCR/DVD player. You are correct, the antenna is the ONLY thing currently plugged directly intoi TV
Customer: replied 11 months ago.
Model VR9490 (Go Video)
Expert:  Aric replied 11 months ago.

Okay the GoVideo player is separate. Let's work on just getting you channel to the TV. For this, just leave the antenna connected to the TV- nothing else.

Put the TV on the "TV" Input.

Then go to page 22 of the manual, and follow those specific instructions to program channels (but set the TV to "ANTENNA"- instead of Cable).

Customer: replied 11 months ago.
Running Auto Program now....
Expert:  Aric replied 11 months ago.

Okay great.

Customer: replied 11 months ago.
Finished auto program, now defaults to manual program...
Customer: replied 11 months ago.
Static in background
Expert:  Aric replied 11 months ago.

Were you able to select Antenna before running the scan?

Customer: replied 11 months ago.
My only choices are "TV" and "Cable", so i selected TV
Expert:  Aric replied 11 months ago.

That is correct. It's also strange as the TV's tuner should be able to pull in DTV channels.

Let's go ahead and plug the antenna into the DTV box again. Then run a coaxial cable from the DTV box to the TV's ANT Input jack.

Go ahead and run the scan again.

Customer: replied 11 months ago.
Running scan again..
Expert:  Aric replied 11 months ago.

Okay.

Customer: replied 11 months ago.
Same result, PROGRAM CHANNELS menu defaults to MANUAL PROGRAM with static in background.
Expert:  Aric replied 11 months ago.

Okay that doesn't make any sense unless this TV's tuner is faulty.

Expert:  Aric replied 11 months ago.

It appears you're going to need a DTV box with RCA connections on it, as the TV's failed running a scan with both connections and this would only happen if the TV's tuner is not functional.

Customer: replied 11 months ago.
I am only doing exactly what you tell me to do, nothing more, nothing less. I did not connect any of the other cables back to the DTV box.
Expert:  Aric replied 11 months ago.

I'm not saying you didn't. I'm saying that with the way I most recently said to connect it- antenna to DTV box Input, and coaxial from DTV box Output to TV- you should be getting channels. If you are not, with those specific connections, then the TV's tuner is faulty.

Customer: replied 11 months ago.
Can it be replaced?
Expert:  Aric replied 11 months ago.

Yes, but it's around a $200 repair- and instead of doing that, it would be more cost effective to get a different DTV tuner that has RCA red,white and yellow connections. Then you can bypass the TVs tuner and connect it to the TV using the AV jacks instead.

Customer: replied 11 months ago.
I have red, white, yellow cables that were attached before, how about if I plug them back in now?
Customer: replied 11 months ago.
I don't know what an AV jack is)
Expert:  Aric replied 11 months ago.

Just to make sure- we're talking about the DTV box by RCA having those correct?

If so, then yes plug those into the same colored jacks on the TV and then simply select the AV/Video Input on the TV (AV= Red,White and Yellow RCA jacks).

Customer: replied 11 months ago.
Do I need to replace the coaxial with the one that goes directly to antenna? That is, again remove COMPLETELY the RCA DTV box.
Expert:  Aric replied 11 months ago.

Antenna cable from antenna directly to DTV box.

Red,White,Yellow RCA cables directly from DTV box to TV- that is it.

Customer: replied 11 months ago.
Now Im confused--so I am removing red,white,yellow from Go Video DVD player and going directly from DTV to TV?
Expert:  Aric replied 11 months ago.

I'm sorry, but I will need to opt out- which simply opens the question for other Experts to assist. Please do not rate at this point, as it may hinder another from participating in this dialog. If you're not interested in any further assistance with this problem, you can self-refund by simply checking the HELP link below, or contacting Customer Service from the Home Page.
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