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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We were on music channel and went to change back to guide

Customer Question

We were on music channel and went to change back to guide and screen went black and no sound and we can't get picture or sound.
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority. To get started we need more information (additional details may be required):

1. Who is your tv channel provider?

2. Do you normally change channels with the LG remote or with the provider's remote?

3. Can you grab the LG remote and press MENU, does the menu come up on the screen?

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