Have TV Questions? Ask a TV Technician
Welcome! We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority. To get started we need more information (additional details may be required):
1. What is the full model number of the Tv? see sticker on back of tv2. How long have you had the Tv?
3. While the tv has a black screen, if you press MENU on the orginal Samsung tv remote, does anything come up on the screen?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
I do not see where you gave the model number. Try again.
You will need to test whether a menu comes up using the Samsung remote as part of our help here.
Your phone information is not needed at all.
Thanks. Now, you will need to test whether a menu comes up using the Samsung remote as part of our help here.
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see page 9
Not much I can do from here. Let me know when you have made progress with that. I will be here. This chat will be online forever.
Hello, just checking back in to see if you made any progress, or if you agree that my time has been helpful?
"after several seconds that goes away leaving me with a full black screen; the power to the tv remains on"
When this happens, do not turn off the tv. Press MENU on the Samsung remote, and/or Volume up/down on any remote, and/or use the controls on the tv itself.
Does anything show up on the screen?
If you cannot provide even this information then and/or repeat the problem for a repair shop, then it will be impossible to fix the issue.