Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Any idea, how old is the TV and how long it have had the problem?
- Is this problem started after new lamp replacement?
Thanks for the info.
Where did you buy the replacement lamp from and how much you paid for it?
This info will help to determine the cause of issue.
OK, what does the front LED lights do when TV switch Off itself after some time?
So all three lights do not blink at all and just go out when TV switch Off itself?
I'm sorry about too many questions but have to ask to troubleshoot the issue.
OK, now the TV symptoms make sense. Do you remember the lamp supplier name and is the lamp came with some warranty?
Thank you, ***** ***** conclude the diagnosis, please contact the lamp supplier and ask them to replace it/ provide better quality lamp because existing lamp is counterfeit/ fake one and causing the problem OR you can buy Samsung original replacement lamp directly from Samsung Parts for $119, click following link to view the info..
I'm sorry you may not like the answer as I'm calling this lamp fake that you may not like to hear but the fact is we do see this kind of issues almost on daily basis here so please think again before shooting me with bad-service/ 1 or 2 star ratings, your TV is just fine and all it needs correct/ better quality lamp because lamps available over Amazon or ebay are sub par and do not last longer so your best option is to buy replacement lamp directly from Samsung Parts or get replacement lamp from supplier if they sent it with some warranty.
I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
That would be fine, I'll be waiting about how the new lamp worked.
OK, what is the label of that red light that stays solid red?
This is odd, how old is the TV and is the problem started after new lamp installation?
Do you hear any abnormal sound/ noise from TV before it switches Off?
Then I would strongly recommend to get replacement lamp directly from Samsung Parts (link mentioned in previous reply) that will help to resolve the problem or check with lamp supplier to return this lamp and get good quality lamp.
Nice, I'll be waiting the info how it went.
This is odd but sounds good that problem is resolved. Please contact customer service at following link/ number about billing/ refund and do not rate my answer, leave it as it is.