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What is the complete model number?When it goes black, is it still lit/glowing, or totally black as if powered off?Can you see the RCA menu at all during that time?
Good morning, I'm sorry I missed you.
I need complete information to be able to help you. Additionally, please respond only once, and give me an opportunity to respond - by sending multiple replies moments apart, you get lost in the queue, and I see none of them timely.
I cannot provide an accurate answer without knowing the model number. It is printed on a sticker of the back of the tv.
The menu is the rca setup menu (picture/sound settings, etc), accessed by pressing the MENU button on the tv.