Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the complete model number?When it goes black, is it still lit/glowing, or totally black as if powered off?Can you see the RCA menu at all during that time?
Good morning, I'm sorry I missed you.
I need complete information to be able to help you. Additionally, please respond only once, and give me an opportunity to respond - by sending multiple replies moments apart, you get lost in the queue, and I see none of them timely.
I cannot provide an accurate answer without knowing the model number. It is printed on a sticker of the back of the tv.
The menu is the rca setup menu (picture/sound settings, etc), accessed by pressing the MENU button on the tv.