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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm kerrie, my tv has no picture but has sound. TV is 3

Customer Question

Customer: Hi I'm kerrie, my tv has no picture but has sound. TV is 3 years old
JA: Thanks. Can you give me any more details about your issue?
Customer: I can hear the programmes going on, like there is no picture
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yep
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make and model number of the tv?

Does it happen on all inputs?
Can you see the on screen menu at all?