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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13730
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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The volume and ability to change the channel is not working.

Customer Question

The volume and ability to change the channel is not working. I have called the cable company in case it was the box/cable remote, but since it wont work with either I dont know what to do now. Please assist with the issue. Thank you
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.

Hello

Welcome

Thanks for the Question

If you are watching through a satellite or cable box please re-boot the box by un-plugging the box from wallpower waiting 5 mins then re-plugging the box back in again, it would be a good idea to do the same with the TV at the same time

We find that in some cases a software drop-out in the box can take out the channels and sound

Let me know how this works out please thank you, ***** ***** works out good please could you rate the answer positively with the rating bar that will be with this post thanks again.

Regards

Anthony

Customer: replied 11 months ago.
I'd doing it now. I'll be back with you in a few. Thanks
Expert:  Anthony_Infotech replied 11 months ago.

OK

Customer: replied 11 months ago.
It still does not work with the volume or power
Expert:  Anthony_Infotech replied 11 months ago.

If you use the manual controls on the TV itself do they work OK?

Customer: replied 11 months ago.
Expert:  Anthony_Infotech replied 11 months ago.

Then you have a problem with the remote is this a programmable remote?

Customer: replied 11 months ago.
Ive tried the remote with the cable box and the original remote with the TV neither work.
Customer: replied 11 months ago.
I also have 2 other remotes for the cable box and neither of them work with this TV either.
Customer: replied 11 months ago.
Are you with Vizio..the company?
Expert:  Anthony_Infotech replied 11 months ago.

Let meknow with the original remote first

Anthony

Customer: replied 11 months ago.
They both work
Customer: replied 11 months ago.
Is there a way to see if the TV eye is not working
Customer: replied 11 months ago.
I'll just look for a repair shop for the TV. Have a good day.
Expert:  Anthony_Infotech replied 11 months ago.

OK it looks like the receiver eye is bad in the set are you watching via a box?if you are is the box changing channels

Anthony

Customer: replied 11 months ago.
I can do everything except change the volume and turn it off.
Expert:  Anthony_Infotech replied 11 months ago.

And that is with the TV original and the box remote?that is bizzarre I would expect the bx remote not to do some functions not the TV as well??

Expert:  Anthony_Infotech replied 11 months ago.

You are absolutely sure about the TV remote original?

Expert:  Anthony_Infotech replied 11 months ago.

You should be able to alter the volume with that it wont change channels as you have a box going to the set but it should change volume and switch the set off

Customer: replied 11 months ago.
Nope, it won't. I'm looking for a repair shop thank you for your time.