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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41937
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Why does my remote only turn on the tv? To change channels I

Customer Question

Why does my remote only turn on the tv? To change channels I have to use my Comcast remote! Also I can not remove the capctions.
Submitted: 11 months ago.
Category: TV
Expert:  Aric replied 11 months ago.

Hi, This is perfectly NORMAL and the way TV's are designed to function. If you have a Comcast remote, this means the signal comes from Comcast and you need to change the channels through the Comcast box. The only way to workaround this is to purchase a universal remote such as the Logitech Harmony.

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