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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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TV not connecting to internet

Customer Question

TV not connecting to internet
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Please tell me the specific error code/message you get.

Are you using wifi?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Unable to connect
Expert:  Nathan replied 11 months ago.

You'll need to be more specific, please.

Does it see your wifi network but can't connect to it?
Does it get on the lan, but not wan/internet?

Customer: replied 11 months ago.
It sees the wifi can t connect. No lan
Expert:  Nathan replied 11 months ago.

Did it work before?
If it won't connect, you may have a defective wifi adapter in the tv (extremely common), are using the wrong password, or have a glitch in the router.

Unplug the router 60 seconds to reboot, then try again. If you're sure you're using the right password, let me know how far the router is from the tv.

Customer: replied 11 months ago.
Been thru all that Verizon They say it the tv. What I do
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 11 months ago.

I need you to tell me how far the router is from the tv.