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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13716
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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We have a flat screen TV, model 32PFL4609/FB with a cable

Customer Question

We have a Phillips flat screen TV, model 32PFL4609/FB with a cable connection into the "antenna in" input. We used to see closed captions, but I pushed some remote button accidentally that made it go away. How do I get it back with my remote?
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.

Hello

Welcome

There should be a closed caption button on the TV remote?termed CC or subtitle or text?

Let me know

Anthony

Customer: replied 11 months ago.
The remote has no "cc". "title". or
"Text". I just noticed the closed captions have returned!! This is because I accidentally hit the mute button and CC showed up on the screen!!!
Customer: replied 11 months ago.
Will I be charged since I just fixed it myself?
Expert:  Anthony_Infotech replied 11 months ago.

The remote certainly does have CC button however please contact support

Anthony

Customer: replied 11 months ago.
The advice by Anthony to click on "cc" on the remote was not correct, as the remote has no "cc". I then discovered that the true answer was: "options" (on the remote), "subtitles" (entered twice), then there are three choices as "none", "with sound", and without sound" (all on the TV screen). All of these voices are in Spanish, since I purchased the TV in Mexico. I needed a translator to help me do all this.
Since your original agreement says that I would only be charged if my problem was solved by your technician, I do not feel I should pay more than the initial $5. I look forward to your response. Very truly yours,*****
Customer: replied 11 months ago.
I should have typed "choices are in Spanish " and not "voices are in Spanish"
R. Gorn