Have TV Questions? Ask a TV Technician
Hello and thank you for your question, I look forward to assisting you today. How do you have the TV connected to your network?
That might be a little noisy?? Have you tried resetting the network address in the TV menu?
What version of Windows are you using?
Do you know what the IP address is to your computer
Are you using the Windows 10 computer now?
So I can tell you how to find your IP address.
Swipe in from the right edge of the screen, and then tap Search. If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. Enter cmd in the search box, and then tap or click Command Prompt. Let me know when you are there.
At the prompt, type ipconfig and let me know what it reads please.
I am looking for something like 192.168.1.?
Are the rest of the addresses of the 10.0 configuration?
Okay, are you in front of the TV with the remote?
I can try to walk you through this if you want to give it a try?
Let me know when you're ready.
Go to the menu, setup, then find the network settings.
Did you receive my last instructions?
Okay. Look about five lines up.
My apologies, but I am unable to contact you by phone at this time.
Sorry but I am just not setup for phone service.
Are you at the network setup on the TV?
Does it tell you what the IP address is of the TV?
I presume it is set for automatic?
Is the IP address similar to the one on your computer?
How do you have your TV connected to your network router? Is there a cable running from the TV to the Comcast modem?
Do you have other computers connected okay wirelessly?
Okay, let's try setting the TV network manually. Change the IP mode to manual then for the IP address use 10.0.0.50, subnet mask use 255.255.255.0 and for the default gateway use 10.0.0.1 then let me know when you finished.
As long as you were in manual mode the settings should have remained?
I understand the frustration. Having it connected directly would make it a lot easier. The automatic settings should then be sufficient.
I have one similar but never had that much trouble with it.
Also, once you enter the IP information should you need to do that again, once you enter the addresses then press menu again on the remote and that should save the settings. I would recommend you wire it directly if that is possible. That will also give you a faster link than what the wireless link can give you.
Don't kill the messenger! I provided you with the best information available along with my time, but some things simply cannot be repaired long distance. Membership is optional and not required. I will request a refund for you.