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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have an LG 55LX6500-UB.AUSWLJR and I can't get the TV

Customer Question

Hi, I have an LG 55LX6500-UB.AUSWLJR and I can't get the TV screen to turn on. We are able to turn on the tv and are prompted with the LG startup screen but then the TV goes black, cannot change video input, show the menu, nothing. It remains black
Submitted: 11 months ago.
Category: TV
Expert:  Aric replied 11 months ago.

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.

Does the TV have sound after the initial LG startup screen?

Also when the screen goes black are the backlights to the screen still on?

Customer: replied 11 months ago.
No and no. The power button light is on (as if the tv was on) but the screen is black as if the tv was off