Have TV Questions? Ask a TV Technician
What "Source" is it you're viewing please?
In other words, DVD, a Cable Box, a SAT box, Smart TV APP like Netflix, etc.?
No thank you, ***** *****'t take a phone call right now. If you'd like to continue with me, then please reply back on this page to the info I requested above.
Reboot your Comcast box please by unplugging it from power for 10 seconds then plugging it back in. Once it's rebooted let me know if you have the same problem.
Your Cable Box.
If you have Comcast, then you use a Comcast remote that controls their cable box- correct?
Hello , my name is ***** ***** different tech. here .
First thing to do right now is to disconnect the power from everything , that is the tv , tivo, cable box (what you call modem) etc. for 30 secs and trying it again .
Note that it may take a couple of minutes for everything to reboot , just give it time and if that doesn`t work then please let me have the tv`s full model number .
Otherwise please do rate positively if everything is back to normal
Need any more help with that ?
If you don`t have any more questions for now then please do take the time to rate my answer by clicking on the star icons at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.Also note that it will not close this post , you can come back here at any time if you have questions.Thanks for understanding and happy new year