Have TV Questions? Ask a TV Technician
Hi , I`m JackPerhaps I can help you with this problem but first could you please send me a reply when you see this ?
By the way , first thing I would need is for you to identify the type of wiring you have between the direct tv box and your tv so i will upload a picture with different types and tell me which one is yours .
Click the link below to see it and if that link opens a login window popup then just close it with the upper corner X or the "no thanks . continue to view"
https://www.dropbox.com/s/flgpd3kvyqe1pkm/CABLES_CONNECTIONS.png?dl=0The picture is behind that .