How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dimmu TV Your Own Question
Dimmu TV
Dimmu TV, Handyman/Handywoman
Category: TV
Satisfied Customers: 18398
Experience:  3 years experience
15852642
Type Your TV Question Here...
Dimmu TV is online now
A new question is answered every 9 seconds

Have tv model TH- 42PA60A want to access auto tunning but

Customer Question

Have tv model TH- 42PA60A want to access auto tunning but when I go to settings auto tunning is no there
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please send me a reply when you see this ?

Customer: replied 1 year ago.
Hi
Expert:  Jack replied 1 year ago.

By the way , do you have something like a freeview box connected to this tv or digital tuner of some sort ?

Customer: replied 1 year ago.
Expert:  Jack replied 1 year ago.

To get access to the auto tuning the tv needs to be in tv mode , like when you see a channel number on the screen then open the menu and go to setup and you will see "tuning menu" but that is redundant if you have a set top box .

Except for one thing ; how is that box connected to the tv ?

What type of cables ?

Expert:  Jack replied 1 year ago.

Is the STB connected to the tv with a coaxial cable in the tv`s antenna/cable terminal or is it color coded audio/video cables ?

Expert:  Jack replied 1 year ago.

Or HDMI perhaps ?

Expert:  Jack replied 1 year ago.

Still there ?

Customer: replied 1 year ago.
coloured cable I have tried with tv on but not set top box still no auto tunning
Expert:  Jack replied 1 year ago.

Don`t bother with auto tuning then , that is redundant , your tv is not the one connected to the antenna , the STB is .

All you need to do now it to set the tv on the correct input .

Expert:  Jack replied 1 year ago.

Look at the tv`s remote for a button called TV/AV and while the STB is turned on press that button repeatedly until the tv gets to where the box is connected

Customer: replied 1 year ago.
don't understand
Customer: replied 1 year ago.
found auto tune and tuned in but no channel 92 not there
Customer: replied 1 year ago.
you have not replied to my question
Expert:  Dimmu TV replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. If you have a set top box you do not need to use Auto Tune the set top box itself should do this and should have its own remote. What model is the STB?

Customer: replied 1 year ago.
STB is strong Pro
Expert:  Dimmu TV replied 1 year ago.

Ok thank you, ***** ***** should have come with it's own remote you do not need to scan for channels. All you should have to do is set the TV to the input the STB itself is connected to. Then you would use the STB remote to change channels. Can you try this please and let me know what happens? If you are not sure which input it is, press the input/source button on the TV remote until you see the STB.