Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Can you please get me the correct model number written on back of TV as it could be TC-P42S60- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Thanks for the info, is the TV hooked to cable box for TV channels/ programs?
Just to be clear, do you use cable remote to change channels or use TV remote for that?
Thanks for the info, it seems CATS (contrast automatic tracking system) feature is enabled in TV menu that can dim the picture brightness according to room lighting. Please press Menu and go to Picture option and scroll down the list to get CATS option, set it Off and check if picture stays sharp now?
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
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I would also recommend to unplug TV power cord for 10 minutes from wall outlet to reset, replug back in and check.
I trust my input will help you out. Please feel free to respond if you have any additional questions. Rating the answer doesn't close the question.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
Thanks, ***** ***** Year to you!