Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Have you tried to run network setup in TV menu to establish fresh connection to router?
Please reply back with the result.
OK, do you get any error message on TV screen when run internet application in TV?
OK, is there any other device such as laptop or smart phone etc sharing same router and working fine?
OK, lets try to restore TV to default settings to get initial setup screen as TV is just out of box and hopefully it will help to resolve the problem when you go through initial setup screen..
Press Menu > Support > Self Diagnostic > Reset > OK
Pin code window will pop up, put 0000 if pin code has not been changed or use set code to complete the reset process to get first time setup screen where TV will ask network setup as well.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
OK, please try to reset Smart Hub as well.
Press Menu > Smart Hub > Smart Hub Reset > OK.
Also, unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check, Please reply back with the result.
Is the TV hooked to cable box for channels? If so then select correct HDMI input on TV by pressing Source button to get cable box channels.
Did you finish Network Setup in first time setup process and does the TV still show same error message?
Have you tried unplug - replug TV power cord as requested in previous reply?
Please reply all the questions I asked as this is the only way I can get info requested.
Press Source button on TV remote and select correct HDMI input to get Directv box video signals/ picture and sound on TV.
Also reply to following 2 info-requests..
- Did you finish Network Setup in first time setup process and does the TV still show same error message?
- Have you tried unplug - replug TV power cord as requested in previous reply?
OK, please take your time.
OK, do you still get same error on TV for internet connectivity?
If so, I would suggest to unplug - replug router power to reboot it and again check as there is no other obvious reason for no connection.
Sorry to hear that, let me repost this question to other experts on website to have a look and hopefully some one will soon respond to assist you further.
I'm opting out now as I'm running out of ideas what it could be causing the problem, please do not rate my answer and leave it as it is.
I have a few solutions you can try:1) Try changing DNS to 188.8.131.522) Do a software update from the support menu button (choose download rather than USB reset TV first)If this doesn't work can you connect using a computer cable rather than Wifi please?