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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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, unable to get signal player. have new smart tv and

Customer Question

Customer: ***** *****,
JA: Thanks. Can you give me any more details about your issue?
Customer: unable to get signal for dvd player. have new smart tv and dvd player is standard. have it hooked up directly tv to dvd
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: i'll come back later. thanks though. fees not bad at all.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Can you please get me the model number written on back of TV and DVD player?
Thanks.