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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv model number42zv65ou the picture is out but the sound

Customer Question

My tv model number42zv65ou the picture is out but the sound is still working I would like to fix it
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Does this happen on all sources/inputs?
Can you see the toshiba on screen setup menu at all?
If you hold a flashlight to the screen, in a dim/dark room, at about a 45 degree angle, can you make out any picture that way?