Have TV Questions? Ask a TV Technician
Hello and thank you for your question. I look forward to assisting you today. How long is your HDMI cable, and have you tried a different one? Also, which model of FireTV do you have?
Thank you. Can you tell me what you have the resolution of your TV set at, i.e. 720p or 1080i?
Have you tried changing it to see if it will recognize the FireTV?
HDMI can be intermittent on some of the older sets. 720p will change the bit rate and you may get a connection. The other possibility is the cable is too long, again causing a compatibility issue between the two. Try a different cable if you have one.
Not really. We do have a refund policy.
I will request one for you.