Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does the tv ever "see" your home network (pulls up your home network name in the list when scanning/searching)?
Okay you need to take a step back then and confirm if the wifi is connected, and connect it if not.
Go into the main menu, under network/wireless, and try to connect from there.
Only then can you go into the apps.