How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

I do not get a picture and when I do I get everthing in

Customer Question

I do not get a picture and when I do I get everthing in Spanish.
P
Submitted: 11 months ago.
Category: TV
Expert:  Jack replied 11 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please send me a reply when you see this ?

Customer: replied 11 months ago.
It is on the screen now.
Expert:  Jack replied 11 months ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Expert:  Jack replied 11 months ago.

What is in Spanish , the TV's own menu or the tv show ?

Customer: replied 11 months ago.
I will wait for his online conversation.
Expert:  Jack replied 11 months ago.

By online you mean this chat ??

Expert:  Jack replied 11 months ago.

By the way if you received an automated phone offer from the web site ,it wasn`t from me so never mind it for now .

Customer: replied 11 months ago.
Expert:  Jack replied 11 months ago.

o.k then lets continue

Can you answer those questions for me now ;

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

What is in Spanish , the TV's own menu or the tv show ?

Customer: replied 11 months ago.
I will wait
Expert:  Jack replied 11 months ago.

Sorry but WAITING FOR WHAT ?

Expert:  Jack replied 11 months ago.

Who are you talking to Jane ??

Customer: replied 11 months ago.
I got this message. Sorry, the TV Technician is unable to call you right now, but is still available for this online conversation. You have not been charged for the phone call.
Expert:  Jack replied 11 months ago.

Yes o.k and you confirmed that you wanted to do this online meaning this chat ??

If so then please lets proceed , this is getting confusing and were not even started yet !!

Expert:  Jack replied 11 months ago.

Or do you want the phone call ???

Customer: replied 11 months ago.
Sorry, I have been waiting for help with my TV. As I said the screen is black and a a message on a black screen with a message in Spanish. I will transcribe it "Canal/senal no disposable. Pruebe onto canal o prison {INPUT) para seleccionar okra fluent. Si la entered "ANTENNA/Cable in" es utilized, entrances uilice "programa auto" enel menu de Ajuste ANT/Cable.
Customer: replied 11 months ago.
All I want is to have this fixed.
Expert:  Jack replied 11 months ago.

Yes , the menu is in Spanish and you are on the wrong input by the look of it .

Now I can help you with this but it almost look like you are talking to someone else .

Can you answer this and we`ll get started otherwise I`m opting out ;

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 11 months ago.
Cable box
Expert:  Jack replied 11 months ago.

Thank you !!!

Now I know that we are talking to each other so we`ll get this fixed shortly I`m sure

Be right back

Expert:  Jack replied 11 months ago.

Now we`ll start by getting you back on the correct input ;

On the TV's remote , (not cable box remote) at the top there is the INPUT button , press that button repeatedly to toggle through the inputs and get back to the one where the cable box is connected .

Let me know how that goes

Customer: replied 11 months ago.
NOTHING
Expert:  Jack replied 11 months ago.

You went through all the inputs and nothing ?

Do you happen to know how the cable box is connected to the tv , what kind of cable (s) ??

Try to set the tv to channel 3 or 4 if you are connected coaxial .

Just press the digits 03 or 04 on the TV's remote

Customer: replied 11 months ago.
I don't know what kind it is but is has a plug @ both ends
Expert:  Jack replied 11 months ago.

O.k but does that look like a regular cable plug like antenna/cable plug ?

Customer: replied 11 months ago.
all connections are plug into there appropriate places
Expert:  Jack replied 11 months ago.

I`m sure they are but I need to know the type you have so I will know where to set your tv

Can you see the picture in the link below , click on it ;

https://www.dropbox.com/s/flgpd3kvyqe1pkm/CABLES_CONNECTIONS.png?dl=0

Expert:  Jack replied 11 months ago.

Now tell me what is it you have ?

Customer: replied 11 months ago.
3
Expert:  Jack replied 11 months ago.

O.k then that is VIDEO IN terminals now press that INPUT button on the remote until it says VIDEO

Make sure that cable box is turned on by the way

Customer: replied 11 months ago.
I am still here.
Expert:  Jack replied 11 months ago.

Can`t you see what I asked you above ???

Customer: replied 11 months ago.
Customer: replied 11 months ago.
I did all of the above.
Customer: replied 11 months ago.
I would like to have a better time as I work a midnight shift.
Expert:  Shahid replied 11 months ago.

Hello, my name is ***** ***** expert has opted out and I'll assist you. I'm sorry you're having trouble with it.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot, select correct video input of TV and check?
If not yet, can you try it now and reply back with the result?

Thanks.