Have TV Questions? Ask a TV Technician
Hi , I`m Jack Perhaps I can help you with this problem but first could you please send me a reply when you see this ?
What is connected to this tv ?Cable box,satellite,dvd,games etc. ?
What is in Spanish , the TV's own menu or the tv show ?
By online you mean this chat ??
By the way if you received an automated phone offer from the web site ,it wasn`t from me so never mind it for now .
o.k then lets continue
Can you answer those questions for me now ;
Sorry but WAITING FOR WHAT ?
Who are you talking to Jane ??
Yes o.k and you confirmed that you wanted to do this online meaning this chat ??
If so then please lets proceed , this is getting confusing and were not even started yet !!
Or do you want the phone call ???
Yes , the menu is in Spanish and you are on the wrong input by the look of it .
Now I can help you with this but it almost look like you are talking to someone else .
Can you answer this and we`ll get started otherwise I`m opting out ;
Thank you !!!
Now I know that we are talking to each other so we`ll get this fixed shortly I`m sure
Be right back
Now we`ll start by getting you back on the correct input ;
On the TV's remote , (not cable box remote) at the top there is the INPUT button , press that button repeatedly to toggle through the inputs and get back to the one where the cable box is connected .
Let me know how that goes
You went through all the inputs and nothing ?
Do you happen to know how the cable box is connected to the tv , what kind of cable (s) ??
Try to set the tv to channel 3 or 4 if you are connected coaxial .
Just press the digits 03 or 04 on the TV's remote
O.k but does that look like a regular cable plug like antenna/cable plug ?
I`m sure they are but I need to know the type you have so I will know where to set your tv
Can you see the picture in the link below , click on it ;
Now tell me what is it you have ?
O.k then that is VIDEO IN terminals now press that INPUT button on the remote until it says VIDEO
Make sure that cable box is turned on by the way
Can`t you see what I asked you above ???
Hello, my name is ***** ***** expert has opted out and I'll assist you. I'm sorry you're having trouble with it.
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot, select correct video input of TV and check?If not yet, can you try it now and reply back with the result?