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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6883
Experience:  10 Years Audio Video Repair & Setup
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I have a smart vizio 60 in TV and can't get the vizio sound

Customer Question

Customer: I have a smart vizio 60 in TV and can't get the vizio sound bar to work
JA: Thanks. Can you give me any more details about your issue?
Customer: Ihooked it up from the Headphone connection to the two RCA connections ans when turned on I get no sound out of the sound bat, while the TV sound is turned on
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Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority. To get started we need more information (additional details may be required):

1. What is the full model number of the Tv? see sticker on back of tv
2. What is the model number of the sound bar?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 1 year ago.
I do not see the model of the sound bar It is a 38 in with two satellite speakers and a wofferMy TV all I know I cant get to the model no. I think it is E600i-e3 Smart tv bought in December of 2014
Expert:  Mike G. replied 1 year ago.

No "e3" but I'm seeing a E600i-b3, so i will go with that.

Did you just get the sound bar? Does the packaging/box have any model number? Does the user manual have any model number?

Customer: replied 1 year ago.
Sound bar model no SB3851-CO
Expert:  Mike G. replied 1 year ago.

Thanks.

You should use the 3.5mm stereo to Red/White rca cable:

-Red/White rca cables go to the SIDE jacks on the tv labelled "Audio Out".

-3.5mm cable goes to the AUX2 jack on the sound bar.

The use the "INPUT" button on the sound bar to choose AUX2.

Expert:  Mike G. replied 1 year ago.

Edited information regarding AUX2 jack on sound bar.

Customer: replied 1 year ago.
The light indicates no sound into the bar I turned the bar to Aux 1 and audio up still no sound
Expert:  Mike G. replied 1 year ago.

If you connected the cable in the manner I described, then you need to set the sound bar to AUX2.

Expert:  Mike G. replied 1 year ago.

please confirm you used the red/white audio out jacks on the tv?

please confirm you used the 3.5mm AUX2 port on the sound bar?

Customer: replied 1 year ago.
I have tried the audio on th side and the audio on the side and audio on the bottom
Expert:  Mike G. replied 1 year ago.

there is no audio out on the bottom, only on the SIDE. It has a label. It says "Audio OUT". It is red/white jacks.

Customer: replied 1 year ago.
Aux 2 sound all the way up,
nothing
Expert:  Mike G. replied 1 year ago.

test the sound bar by plugging those red/white cables into something else besides the tv. Like a cable box or satellite box or dvd player. Anything with red/white audio OUT jacks.

Customer: replied 1 year ago.
I have tried aux 2 and aux 1 With the 3.5 mm going into the Bar which is aux 2
Customer: replied 1 year ago.
I rr no indication of any sound getting into the bar
Expert:  Mike G. replied 1 year ago.

Did you get my last message?

Have you tested the sound bar using something else besides the tv?

test the sound bar by plugging those red/white cables into something else besides the tv. Like a cable box or satellite box or dvd player. Anything with red/white audio OUT jacks.

Customer: replied 1 year ago.
I applied another sound generator and the sound bar works
Expert:  Mike G. replied 1 year ago.

that's good.

what exactly are you "playing" on the tv? cable box, or satellite box, or ?

is there sound coming from the tv speakers?

Customer: replied 1 year ago.
Expert:  Mike G. replied 1 year ago.

what exactly are you "playing" on the tv? cable box, or satellite box, or ?

Customer: replied 1 year ago.
Cable box with cable into TV
Expert:  Mike G. replied 1 year ago.

what kind of connection from the cable box to the tv? eg- hdmi, or component, or av, or?

Customer: replied 1 year ago.
cabal 75 ohm
Customer: replied 1 year ago.
sorry, cable
Expert:  Mike G. replied 1 year ago.

please check the audio settings with the Vizio remote:

menu

audio

analog audio out

if it is currently set to Variable then moving the volume up/down on the tv remote will affect the amount of sound output to the sound bar.

if it is currently set to Fixed, then moving the volume up/down on the tv remote will not affect the amount of sound output to the sound bar.

What is the current setting? Variable or Fixed?

Customer: replied 1 year ago.
I think I left it on variable yes it is verable
Expert:  Mike G. replied 1 year ago.

then try:

-set tv speakers to OFF in that audio menu.

-keep turning the volume up on the tv remote

-keep turning the volume up on the sound bar remote

Customer: replied 1 year ago.
My TV remote turned both of them up at the same time 100% and no sound
Customer: replied 1 year ago.
TV was turned off
Customer: replied 1 year ago.
I had a cheep sound bar which I hooked up and before and It worked automatically turning the TV sound off
Expert:  Mike G. replied 1 year ago.

sorry I am stepping out for dinner and will allow other experts to continue from here.

Customer: replied 1 year ago.
That sound connection is also sound in for composite
Expert:  Mike G. replied 1 year ago.

Wait... What?

"That sound connection is also sound in for composite"

What are you talking about?

Are you using the AUDIO OUT jacks on the side of the tv or not?