How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My remote doesn't work. Called Westinghouse and was told

Customer Question

My remote doesn't work. Called Westinghouse and was told they only sell appliances like washers parts. Bought a universal remote. Going well but now stuck in setup wizard. I don't need to be in wizard. I want to get out. If I stay in, I can move around the languages but ok does not work.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.

What is the full model number off of the back of your Westinghouse?

Also what is the brand and model of the universal remote you bought?