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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have red, blue and lines running vertically on my screen

Customer Question

I have red, blue and green lines running vertically on my screen and a horizontal grey streek across the top?
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Can you get me the model number please found on the back of the set?

Anthony

Customer: replied 1 year ago.
samsung UN75j630DAFX2A
Expert:  Anthony_Infotech replied 1 year ago.

OK thanks

If you press the menu button of the sets own remote control does the menu come up?if so are the lines OVER the menu or BEHIND it?

Anthony

Customer: replied 1 year ago.
menu is up and the lines are to the side on the right not near the menu
Expert:  Anthony_Infotech replied 1 year ago.

OK can you upload a photo of this here ?there will be a paperclip you will see use that please

Anthony