Have TV Questions? Ask a TV Technician
Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.
The lines on the screen and only half of the screen appearing is not something that's caused by improperly connected cords, or a setting issue- it typically mean the TV itself has incurred a failure.
Please grab the original Insignia remote and press MENU- and let me know if the TV's MENU appears on the screen- or if it's only on half of the screen.
Go to the TV itself and press any of the buttons on the top of the TV please.
I am not asking you to spend any more money- those messages are auto generated by the site. I am trying to help you here, and am asking you to press any of the buttons on the top of the TV itself to determine if the TV's MENU will display on the whole screen- or only half the screen. This is critical to know. Please follow those steps and we can proceed.
Does the MENU appear normally on the while screen please? Or is half of it simply lines is what we need to know.
That indicates that the problem you're having is internal to the TV. If the TV's own native MENU will not display clearly on the entire screen- this mean the TV as a hardware failure and requires service. I'm sorry for the bad news on this one. Can you please tell me how long you've owned the TV for?
It's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.
The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 3 times, and please let me know what happens.
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I understand and I'm sorry for the bad news, but those lines on the screen and only half of the screen showing indicates a hardware failure within the TV. If the set is under one year old, then you can contact Insiginia below to start a repair ticket:
Otherwise, the average cost for this repair is in the $175 range- and not cost effective since the TV could be replaced with a brand new set for the same money.
I'm sorry for the bad news on this one and wish there were a quick fix.