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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a new vizio tv and its suppose be 1080p hd model

Customer Question

Hello,
I have a new vizio tv and its suppose be 1080p hd model m50-c1 and it seems be stuck on zoom and I want to on normal can you help please.
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Customer: replied 11 months ago.
DirecTV, and Panasonic blue ray player
Expert:  Shahid replied 11 months ago.

Thanks for the info, what video source gives zoom picture on TV?

Customer: replied 11 months ago.
tv
Expert:  Shahid replied 11 months ago.

I understand you get zoom picture on TV but when it happens, while watching Directv channels OR when playback Bluray player?