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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I just contracted with Netflix but am not connected to the

Customer Question

I just contracted with Netflix for movies but am not connected to the internet thru the Tv to receive these movies. Have Wifi thru Att.
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Can you please get me the model number written on back of TV?

Thanks.

Customer: replied 11 months ago.
E4081-B2
Expert:  Shahid replied 11 months ago.

Thanks for the info, can you please recheck model number as it could be E480i-B2 or some thing similar?

Customer: replied 11 months ago.
You are probably right. Hard to see
Expert:  Shahid replied 11 months ago.

OK, working on it and get back to you in 10 minutes, is this OK?

Customer: replied 11 months ago.
Sure
Expert:  Shahid replied 11 months ago.

It needs to run Network setup in TV menu to establish internet connection with router. Have you tried it?

Customer: replied 11 months ago.
Have never heard of it
Expert:  Shahid replied 11 months ago.

OK, please press Menu on TV remote and go to Network option and press OK to select it then go to Wireless Access Points option to run wifi connection setup, follow the instructions appear on screen to complete the setup which will establish connection to your router.

Please reply back with the result.

Thanks.

Customer: replied 11 months ago.
Went to Networks Setup and presothingsed Satellite. Clicked on HDMI-1. Reaed to Satellite. Entered password. Connected to Netflix but n
Expert:  Shahid replied 11 months ago.

Why clicked on HDMI-1 input?

Did the TV display network setup completed message and established connection to your wireless router?

If so, have you tried any other application in TV such as youtube etc to check the network connection?

Expert:  Shahid replied 11 months ago.

Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.

Thank you.