Have TV Questions? Ask a TV Technician
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Can you please get me the model number written on back of TV?
Thanks for the info, can you please recheck model number as it could be E480i-B2 or some thing similar?
OK, working on it and get back to you in 10 minutes, is this OK?
It needs to run Network setup in TV menu to establish internet connection with router. Have you tried it?
OK, please press Menu on TV remote and go to Network option and press OK to select it then go to Wireless Access Points option to run wifi connection setup, follow the instructions appear on screen to complete the setup which will establish connection to your router.
Please reply back with the result.
Why clicked on HDMI-1 input?
Did the TV display network setup completed message and established connection to your wireless router?
If so, have you tried any other application in TV such as youtube etc to check the network connection?
I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!
Please reply back here if there is additional questions.