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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 15752
Experience:  Over 16 years of experience installing and repairing electronics.
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I bought a 55 inch E55 model parents and we just hooked

Customer Question

I bought a 55 inch E55 model for my parents and we just hooked everything up and the screen is all white. We have audio and can faintly see images. I have gone through every picture setting, but no luck so far. This is the first time it has been plugged in
Submitted: 11 months ago.
Category: TV
Expert:  Pete replied 11 months ago.

Hi there,

Power off the TV, and leave unplugged for 5 minutes.

Connect one device to it, e.g. a DVD player.

Turn the TV back on, select the correct input for the device, and let me know if you get a good picture.

If you do not, then let me know if you can see the on-screen menu ok.

Reply back here and let me know if the power reset works...

Pete.