How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 11427
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have the same problem

Customer Question

I have the same problem
Submitted: 11 months ago.
Category: TV
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
The tv won't turn on. Light is green on front of tv. I just replaced the power supply board
Expert:  Louie replied 11 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, proposed preliminary tries (if have not been done):

  • • determine the presence and consistency of the secondary voltages of the new power supply;
  • • consider a repair kit for known common issue with this particular model (even if just to eliminate it as a suspect). Please click HERE.
Customer: replied 11 months ago.
Where is this chip located?
Expert:  Louie replied 11 months ago.

In most variants of this model, it would be at the main board/module N7EJ (1AA4B10N22900_A) location IC5750.

Alternatively, there are shops accepting repairs of these boards. Please click HERE.

Customer: replied 11 months ago.
I'm here to avoid taking it to a shop
Expert:  Louie replied 11 months ago.

I understand and the above was just an option where to send in the main board for diagnosis/repairs (not the entire unit).