How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

This message in a black box keeps popping up during TV

Customer Question

This message in a black box keeps popping up during TV shows;
HDMI2 7:10pm 1920x1080i @60Hz
The time is not even correct as this popped up at 6:31pm. The TV screen blacks out when this message pops up. How do I get rid of this message?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having.

What is the full model number off of the back of the TV please?

Also, how do you get your cable broadcasts on the set- is it through a cable/SAT box? Or direct coaxial cable to the TV please?

Customer: replied 1 year ago.
Sat connection Model #LN40B55OK1F
Customer: replied 1 year ago.
On the side of the TV it is the same model number but with a XZA at the end
Expert:  Aric replied 1 year ago.

Also, how do you get your cable broadcasts on the set- is it through a cable/SAT box? Or direct coaxial cable to the TV please?

Customer: replied 1 year ago.
It is a cable/satellite box, Direct TV
Expert:  Aric replied 1 year ago.

Thank you. Please try rebooting everything by disconnecting the cable box and the TV from power for at least 60 seconds and plug them back in. Once everything reboots let me know if you see the Samsung logo come up on the screen.