Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
To address your first question - it is not possible go guarantee a "fix" for every situation. I'll troublehsoot and diagnose the problem, and hopefully fix it as well, but some things can't be resolved via a chat. It is possible parts, labor, or other further investment will be required. I would still expect to be credited for my time helping you here, which is coming at a cost of about $100 less than you'd spend to have a tech come out.
If you wish to proceed with this in mind, please reply back with the complete make/model of the tv.