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Hi , I`m JackPerhaps I can help you with this problem but first could you please give me the tv`s model number ?
When you say connected exactly as with the old tv , would that be with a set of red/white /yellow cables connected under dvd/vcr terminals on the combo unit ?
Never mind the automated phone offers from the website , wasn`t from me and it won`t be of any use at this point
Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .
If you want more info check this link or phone number then let me know if you still wish to proceed ;
No problem , merry christmas