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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have model #wd-73640 and there is a blue line across the

Customer Question

i have model #wd-73640 and there is a blue line across the picture and in the top left corner of the screen is the word debug in green
Submitted: 11 months ago.
Category: TV
Expert:  Mike G. replied 11 months ago.

Welcome! We are now connected together on this convenient website. I am an experienced electronics field technician and your satisfaction is my top priority. To get started we need more information (additional details may be required):

1. How long have you had the Tv?

2. Do you have the original Mitsubishi remote?

3. If you press MENU on that Mitsubishi remote, does something come up on the screen?

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Expert:  Mike G. replied 11 months ago.

please use the REPLY option to continue our CHAT:

1. How long have you had the Tv?

2. Do you have the original Mitsubishi remote?

3. If you press MENU on that Mitsubishi remote, does something come up on the screen?

Customer: replied 11 months ago.
2 yrs no remote
Expert:  Mike G. replied 11 months ago.

Press MENU on front panel of tv, anything comes up on the screen?

Customer: replied 11 months ago.
home phone(###) ###-#### i have a good picture just have that blue line across the screen
Expert:  Mike G. replied 11 months ago.

Press MENU on front panel of tv, anything comes up on the screen?

Who is your tv channel provider?

Expert:  Mike G. replied 11 months ago.

Are you able to reply? We need more information to help you.

Press MENU on front panel of tv, anything comes up on the screen?

Who is your tv channel provider?

Customer: replied 11 months ago.
no menu on the panel directv
Expert:  Mike G. replied 11 months ago.

Does pressing "Activity" button bring up something on the screen?

Do you see the Directv picture?

Do you hear the Directv audio?

Customer: replied 11 months ago.
i have a good picture just has a bloe line across the screen. just forget it. good by
Expert:  Mike G. replied 11 months ago.

I am still here willing to help you. If you have a few more minutes then simply reply back here and I will be happy to help.