Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What remote do you have?
You cannot do anything at this point with the "user" remote.
To use these tvs out of a hospitatily setting, you need a special service remote, to access a service/installer menu, to change several settings.
You can get the remote here: http://amzn.to/1OCTIN1
After you have it, I'll tell you the settings you need to change.