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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have an LT-46153. this model has issues where the sound

Customer Question

i have an LT-46153. this model has issues where the sound just goes out. the fix for me has always been to do the factory reset with the power button for 10-20 seconds: however this time nothing will be the sound back so far. got any suggestions?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

Does this happen with all sources/inputs?

Customer: replied 1 year ago.
tv only as described.
Expert:  Nathan replied 1 year ago.

Tv would not be the only input, as you mentioned hdmi cable.
Tv mode would be with an antenna only.

I am asking what sources/inputs are used (cable/satellite, dvd, game, media/apps, etc). I need you to specifically test multiple components and le tme know if the issue happens on all, or at least on more than one.

Customer: replied 1 year ago.
hdmi fromdish hopper. its has been fine for 2=3 years with occasional reboot
Expert:  Nathan replied 1 year ago.

Can you please test something else, other than the dish box.

Please also unplug power to the dish box 60+ seconds to reboot it (not just tv)

Customer: replied 1 year ago.
no change
Expert:  Nathan replied 1 year ago.

Have you tested something else, other than the hopper?

Customer: replied 1 year ago.
the head phones work still no tv speaker sound
Expert:  Nathan replied 1 year ago.

Headphones work connected to what?
I am asking you to complete a very specific test, using something other than the hopper with the tv.

I need that detail to be able to properly diagnose the problem if you wish to proceed.