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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My remote on my UA55HU7200WXXY will only turn my tv on and

Customer Question

My remote on my UA55HU7200WXXY will only turn my tv on and off, none of the other buttons work. The problem is intermittent.
I have reset the remote pairing with the TV by pressing the return and Guide button, this did not work.
I took the remote into the store where I bought the TV and it worked on a TV there.
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.

Hello

Welcome

When the remote is not working you need to carry out this test <<click

Let me know what happens please remember only do the test when the remote is flat out not working

Anthony

Customer: replied 11 months ago.
Anthony
As I said the remote turns the TV on and off always , but intermittently this is all it will do, none of the other buttons work.
So No the remote is not "flat out not working".
So do I do the test or not?keith
Expert:  Anthony_Infotech replied 11 months ago.

Yes you do the test because I need to isolate the remote from the TV

Also is this the ORIGINAL remote to the TV?

Anthony