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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I purchased a sound bar model # hw-j550 on October 18, 2015

Customer Question

I purchased a sound bar model # ***** on October 18, 2015 and it worked well. a week ago it stopped there is no sound at all. I purchased a new hdmi cable and it not help.
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you see any lights or other indicators on the soundbar?
Is it connected to the tv or directly to a source device (cable/sat box)?