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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tried to turn on tv. The red light comes on and a little box

Customer Question

Tried to turn on tv. The red light comes on and a little box that says channel 3, but no picture! Please can you help? Thank you so much, Donna
Submitted: 12 months ago.
Category: TV
Expert:  Aric replied 12 months ago.

Hi, Please grab the original LG remote and press MENU while the screen is dark. Let me know if the LG's native MENU will appear on the screen please (the MENU supersedes any external connections or settings).

Expert:  Aric replied 12 months ago.

This is a test we use in the field to determine if the TV or the cable box/HDMI connection is the root cause of the problem. Please reply back.

Expert:  Aric replied 12 months ago.

Do you need help with this?