Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
That is a samsung television remote, but it is just that - a tv remote. This is a simple, single function remote, designed to control your tv only.
It is not capable of controlling other devices such as a vcr, dvd, audio system, cable box, etc.
It is a preprogrammed single purpose remote, designed to control the specific model television that it was included with, and no others.
I can recommend some universal remotes for you, if you'd be interested in a single remote that can control all of your devices.