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Could you please re-check that model number found on the back of the set? thank you
OK if you press the menu button of the sets own remote control does the menu come up please
Hello, my name is ***** ***** expert has opted out and I'll assist you. I'm sorry you're having trouble with it.
- How old is the TV and how long it have had the problem?
- Was there any lightning storm in area that might caused the problem in TV?
Please contact customer service at following link/ number for billing issue.