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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a sharp Aquos, modelthat just gives me a screen, I do

Customer Question

I have a sharp Aquos, model###-##-####that just gives me a white screen, I do have sound. What do I need to do?
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.

Hello

Welcome

Could you please re-check that model number found on the back of the set? thank you

Anthony

Customer: replied 11 months ago.
LC-15B2UA
Customer: replied 11 months ago.
LC-15B2UA....
Expert:  Anthony_Infotech replied 11 months ago.

OK if you press the menu button of the sets own remote control does the menu come up please

Customer: replied 11 months ago.
No, just this white screen
Customer: replied 11 months ago.
C
Expert:  Shahid replied 11 months ago.

Hello, my name is ***** ***** expert has opted out and I'll assist you. I'm sorry you're having trouble with it.

- How old is the TV and how long it have had the problem?

- Was there any lightning storm in area that might caused the problem in TV?

Thanks.

Customer: replied 11 months ago.
Dear *****, please be kind enough to refund my money. Not due to you, but when I paid my money I just starting to answer questions for a tech and he signed off. I was so frustrated, I trashed my tv and bought a new one. Thank you for your time and attention to my request.
Expert:  Shahid replied 11 months ago.

Please contact customer service at following link/ number for billing issue.

http://ww2.justanswer.com/help
Call:(###) ###-####/p>

Thanks